FAQs

Returning an item is easy. If you're not satisfied with your purchase, you can return it using one of the options below. Please note that items returned must be received within 15 days of the shipping confirmation date, and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached. pepejeans.in reserves the right to deny refund if the item does not meet its Return Policy guidelines. Final sales, promotional items or opened packaged items may not be exchanged, returned or refunded.

We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 15 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.

Please note that due to the current COVID-19 situation, return pickups are suspended in Mumbai and parts of Tamil Nadu with restrictions; however they may be impacted across all zones. Please contact our customer support in case your return pickup was cancelled.

Orders which have used coupon code NORETURN during checkout cannot be returned or exchanged, except in case an incorrect item was delivered or there is a manufacturing defect. In such cases, please send our customer care team photographs of the price tag and the damaged area. Manaufacturing defects need to be certified by our Product Quality team. If a manufacturing defect is confirmed, you will be issued a refund for the product. In rare cases, we might require the product in question to be sent to our warehouse for inspection. Please note that sending the product for inspection is not automatically an approval for a refund. If the claim is rejected, the product will be shipped back to you at the original shipping address and the refund claim will be closed.

You can return your item by following the steps below:

1. Contact our Customer Care team to request a return.
2. Returns are typically picked up from the original delivery address within three business days. Please ensure your package is ready to be picked up. Securely pack your return items the original packaging, making sure any old packing labels are removed or covered and the package is sealed.
3. Hand over the parcel to our shipping partner.

If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled.

As soon as we receive your return at our warehouse, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 10 days after approval. If you return is not approved, a member of our Customer Care team will be in touch.

Please do not hand over any additional items to the shipping partner during return pickup. If you wish to return more products, please get in touch with our Customer Care team, who will arrange a pickup for the additional products. We will not be responsible for refund of additional/ unaccounted products lost in transit.

Our products go through a quality check before they are shipped. However, in case you have received a product that is damaged, defective or is the wrong product, please contact us at customercare@pepejeans.in or 18002030543 within 48 hours of receiving the order with images of the defective or damaged or wrong product, so that we may rectify the issue.

To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price of the damaged item.

Refunds will be made to the same form of payment originally used for the purchase within 10 days after refunds is approved. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.

There are no charges for returns, however if your original order was for less than Rs. 1,000, shipping charges will not be refunded except in case of incorrect order shipped or the entire order was damaged during shipment.

For orders paid for with Cash on Delivery (COD), if any refund arises, such refunds will be done via refund link which will be redeemable by customer on their respective bank account or UPI ID. We will never request any other bank or card details. If you receive an email claiming to be from Pepe Jeans London asking you to do so, do not respond and contact our Customer Care team immediately.

Please note that we are unable to issue refunds through cash or cheque.

If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.

We are unable to offer exchange for products bought on pepejeans.in at this time. If you’re not satisfied with your order, please return and place a fresh order.

Products bought on pepejeans.in cannot be returned or exchanged at our retail stores. Please follow our online return process.

An account offers you a safe and fast way to order. With an account, you can also:
- View your order history.
- Save contact information including several shipping addresses.
- Track your order.
- Choose to receive email updates on new arrivals, competitions, special offers and more.

Any details you provide when creating an account are completely confidential and in accordance with our Privacy Policy.

REGISTER NOW

It's easy to update your account information online, at any time. Simply log into your account.
If you have forgotten your password, you can reset it here. We'll email you with how to create a new one straight away.

Any details you provide in your account will be handled in accordance with our Privacy Policy

After you have clicked 'Submit Order', processing of will begin. We process most orders on the same day, hence at this stage we may not be able to edit your order. However, if the processing has not yet started, we might be able to remove products from the order. Our customer care team will be able to confirm this to you and if your order is successfully modified, you will receive an email with the changes made. For prepaid orders, a refund will be initiated for the product removed. Please note that we are not able to switch sizes or add products to an order that is already placed. Only removal of products is possible.

If any item was incorrectly ordered, you will need to wait for your order to arrive and return the products in accordance with the Return Policy.

Orders can be partially or completely cancelled within 60 minutes of placing the order by calling our customer care during working hours, i.e. 10 am - 6pm from Monday to Saturday. If your order is successfully cancelled, our customer care team will be able to confirm this to you and you will receive an email with the changes made. For prepaid orders, a refund will be initiated for the product removed.

Occasionally, whole or parts of an order are cancelled by our system for various reasons, some of which are:
- Item not available
- Difficultly in processing your payment information
- Cannot ship to address provided
- Duplicate order was placed

In case of cancellation, you will receive an email with details of the products cancelled. You will not be billed for any cancelled items.

SHIPPING SERVICE & COSTS

We currently only deliver to destinations in India. Subject to the shipping rules and restrictions below, delivery is currently free for all purchases for orders above Rs. 999 from pepejeans.in. For orders under this value, a shipping charge of Rs. 100 (inclusive of all taxes) is chargeable for each order.

DELIVERY GUIDE

Allow 2 days delivery to:

• - New Delhi
• - Mumbai
• - Kolkata
• - Chennai
• - Bengaluru

Allow 5 - 7 days delivery to other cities in India. For remote areas, delivery can take longer.
During sale and peak periods, orders may take longer to process. Our delivery times should only be used as a guide.

SHIPPING RULES & RESTRICTIONS

Orders are processed and delivered on business days only. Business days are Monday to Saturday, excluding public holidays.

Customers will be required to sign for all deliveries. Due to logistical difficulties in making deliveries to certain remote areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including, without limitation to, requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction).

Our Customer Care team will notify you of cancellation and/or such conditions after you place your order.

If our shipping provider cannot make delivery to you at the provided shipping address, an additional attempt will be made the following business day. In case of a second failure to deliver, the parcel will be sent back and a refund will be initiated for all pre-paid orders. If your parcel has been sent back, please call our Customer Care team for assistance.

Most orders begin processing as soon as your online purchase is completed. Your order will be shipped once the items are located in stock. As soon as your order is shipped, you will be notified by email. Orders are typically dispatched within 24 hours on business days.

Please note that business days are Monday to Saturday, excluding public holidays. Refer to Shipping Service & Costs for a guide on delivery times.

We currently accept India-issued debit and credit cards (Visa, MasterCard, American Express, RuPay), net banking and Cash on Delivery (COD). Unfortunately we are not able to accept orders over or payment information via phone or through mobile wallets and Card on Delivery.

Important information about payment:

• - Debit and credit cards are charged once the order is placed.
• - Credit or Debit cards issued outside India cannot be used to pay on pepejeans.in
• - For Cash on Delivery payments, we only accept valid currency notes. Card on Delivery facility is not available.

Please note that we reserve the right to contact you for further information if there is an issue with your payment.

You can pay for orders placed on pepejeans.in using Cash on Delivery (COD) for orders up to Rs. 5,000. Only signed-in customers can pay using COD. In order to sign in or register on pepejeans.in, please visit https://www.pepejeans.in/login.

There are no extra charges for COD. Please pay only the amount printed on the invoice to the shipping partner. We accept all valid currency notes. We do not offer Card on Delivery.

We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol to protect your information from unauthorised use or disclosure. All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption.

Should any unauthorised charges appear on your credit/ debit card or bank account as a result of shopping with pepejeans.in, please notify your credit card provider or bank in accordance with its reporting rules and procedures.

Please note that Pepe Jeans London will never ask a customer to confirm any account or credit details via email, except in case of refunds for Cash on Delivery (COD) orders. If you receive an email claiming to be from Pepe Jeans London asking you to do so, do not respond and contact our Customer Care team immediately.

All prices shown are inclusive of GST and exclusive of any delivery costs. Products and prices which are offered in store might not be offered online, and vice versa. From time to time, we may offer additional discounts for purchases made online that do not apply instore, and vice versa.

Please refer to our privacy policy

When you set up an account, or click on “Sign In” from any page on our website, you can access, correct or update your choices and settings. If your personal details change, such as your address or phone number, please update them through your online account.

We maintain appropriate administrative, technical, organisational and physical safeguards to protect the personal data you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use, and other unlawful forms of processing.

We use industry standard encryption protocol for transmission of sensitive information from your computer to our servers.

Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our website. If you interact with these social media tools through our website, your experience on those social media sites will be governed by the privacy and other policies of those sites. The privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.

We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol to protect your information from unauthorised use or disclosure. All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption.

Should any unauthorised charges appear on your credit/ debit card or bank account as a result of shopping with pepejeans.in, please notify your credit card provider or bank in accordance with its reporting rules and procedures.

Please note that Pepe Jeans London will never ask a customer to confirm any account or credit details via email, except in case of refunds for Cash on Delivery (COD) orders. If you receive an email claiming to be from Pepe Jeans London asking you to do so, do not respond and contact our Customer Care team immediately.

If you need help finding a product, use our product search at the top of any page. Simply enter either keywords or a product number (9 digits) in the search box and click on the magnifying glass icon. The results of your search will be displayed on the page, with links to particular products or groups of products. You can then refine your search by selecting the various filters.

When you are shopping on pepejeans.in and see something you'd like to buy, click on "Add to Bag". Items you place in "My Bag" may remain there until they are purchased or removed, so you can always see exactly what you are buying.

Options in your shopping bag:
- Change the size: Just click on another size to update it.
- Update the quantity: Click on the down arrow next to the quantity and select the number of items you want.
- Remove an item from your bag: Click on the 'Remove' button.
- Checkout: When you are ready to purchase your item(s), you will want to 'Check Out'.

Our simple checkout process is designed to help you complete your order and finalise your online shopping quickly and easily. If you have already created an account at our online shop before, you can use your e-mail address to login. Otherwise, you can check out as a guest or create an account. Having an account will give you access to features such as the address book and your personal order history.

The first two steps of the checkout ask for your contact details and delivery address. If you have stored an address during previous checkouts, you can also use the address book to select this address.

Next up is the payment information. You can either pay with your credit or debit card, net banking or Cash on Delivery (COD). Once you have entered all your data on this page and clicked continue, your card or bank account will be debited once you confirm your order on the next page. Please note that to ensure the safety of your data, your credit or debit card data will not be stored on our systems.

When you have completed your payment information you will enter a screen with your order summary. Please check all the information on this page, since this is your last opportunity to correct it. After hitting 'Confirm Order', your order will be processed. From this point on, if you have a pepejeans.in account, you can check your order status in 'My Account'.

While we make every effort to maintain an ample supply of our stock, some of our most popular products run out very quickly.

Unfortunately we are unable to accept orders for items not in stock.

To redeem a Promotion or Discount Code:
1.On the 'My Shopping Bag' page, enter the code exactly as it appears in the field provided. Please note that codes are case sensitive.
2. Click ‘Apply’ to apply it to your order.
3. If your code is valid, confirmation of the promotion will be displayed in the payment summary. Only one promotional or discount code per order will be accepted. After an order has been submitted, we cannot apply a discount code, though you may be able to use it on your next order.